Ionic won't sync to iPhone 8 Plus

[Yvonne76]

The first problem was my Fitbit and app stopped syncing, I restarted the Fitbit but it made no difference, I uninstalled and reinstalled the Fitbit app (twice now) and it makes no difference.  Very frustrating - it has worked fine up to now, what's going on?

Moderator edit: updated subject for clarity

[NellyG]

What phone are you using? It sounds like a compatability issue.

[Yvonne76]

Hi - iPhone 8 Plus and iOS 11.4.1 - has worked fine until 5.01 pm yesterday 

[SunsetRunner]

Hi @Yvonne76. Thanks for the information. It’s not a compatibility issue. Your iPhone is listed as a supported device. And you are on the same phone IOS version as I. The Fitbit Help pages offer detailed instructions on what to do in your case. And I’ve found that it is not just a matter of doing the right things to fix an issue ... but doing them in the right order. 

Tap here for instructions. Then please let us know how it works out for you. 

[MarreFitbit]

It's nice to have a new member around, welcome @Yvonne76!  Additionally to the troubleshooting steps that @SunsetRunner and @NellyG provided you. While reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

Let us know the outcome! 

[Yvonne76]

Very new to all this so appreciated the help - thanks very much!  My query logged twice because I kept getting error messages saying it hadn't been submitted.  I was probably not giving it enough time.  Finally having my Fitbit syncing with the app - looks like it was because my phone needed updated because once that was done all worked again.  Frustrating but all good now!  Thanks very much.

[SunsetRunner]

Thanks for letting us know, @Yvonne76. You know where to find us now if you have any other questions!

[MarreFitbit]

Music to my ears @Yvonne76!  I'm happy to hear that you were able to log into the Fitbit app after updating your phone. Thanks for sharing the outcome!

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!