UPDATE: I just got off the phone with Fitbit support. The support rep initially said "there are no known connectivity issues," but I suspected that she was in "first tier" support, and honestly, the first level of support at most larger tech companies don't seem to know very much in general, except walking people through basic troubleshooting steps (unpair, reset, hard-reset, etc, etc). All to no avail.
Anyway, I asked her to consult with a supervisor, and lo and behold, the supervisor said that there IS A KNOWN ISSUE with certain headphones after the most recent Ionic firmware update. Apparently, it's not just the Bose brand!
Sadly, like most large tech companies, it seems like the larger they are, the longer it takes for them to fix major/important issues (I do professional tech consulting and deal with tech companies all of the time). So realistically, we won't see a new firmware update addressing these connection issues until late January or early March. Typically it takes large companies 4-6 months to research and address a software glitch/firmware issue. The supervisor could not provide me with an estimated time as to when the firmware issue would be fixed and rolled out.
It's just extremely frustrating, and irritating beyond measure that I bought the Fitbit Ionic solely for the purpose of being able to ditch my large Galaxy S9+ when I lift weights, run, cycle, etc because I could simply store the music on my watch, and not worry about breaking it, "weighing me down" or strapping the big phone to my arm (which gets in the way when doing arm workouts and bench exercises). I'm sorry I'm venting in this last paragraph, but it just really defeats the purpose having an ionic and not being able to use it anymore with headphones for 4-6 months. This is maddening.
Fitbit, you really messed up..
