Ionic won't sync with Google Pixel 4XL

[Hopeless32]

Went through the entire process of trying to sync my phone followed all the options located on the Fitbit website still no luck.

Got through with the online tech support they told me it's my phone's fault and I'd have to get another phone if I expect the Fitbit to work.

I've been using this Fitbit with this phone for eight months not an issue. Google pixel 4 XL

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Hopeless32, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Hopeless32]

I've tried everything now and I've even tried to install the program on my wife's phone and it still does not sync and her phone is on the list of acceptable phones.