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Ionic won't sync

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‎08-27-2018 01:55

‎08-27-2018 01:55

I have only been using my Ionic for a few days now but unless I reset my device it does not fully sync.

It keeps up with steps but exercise and sleep does not sync.

I have a Samsung Galaxy 7, Fitbit App is up to date, I have removed the connection to my Fitbit Charge, the firmware is up to date.

I have read other posts but believe I've covered most of their solutions

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‎08-27-2018 05:21

‎08-27-2018 05:21

Mmmm interesting. My previous phone was a Galaxy S7 and syncing was always slow and sometimes incomplete, though it always got there eventually if I kept syncing. I thought it was the Ionic as the phome was much better with my flex 2 and Alta HR. I got a new phone a couple of weeks ago (S8) and syncing is almost instantaneous! So I think it is the phone model. Just manually sync a few times and see if all the data comes through evenyually. Sorry Im not any more help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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