help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit blocked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2018 03:10

‎08-27-2018 03:10

My ionic has on its face unlock with your phone. On my phone app it says on device lock ‘blocked’ I have tried to reset my pin several times but it comes back ‘failed’

Best Answer
0 Votes
2 REPLIES 2

‎08-27-2018 03:21

‎08-27-2018 03:21

There are a few different solutions in the link below. Maybe one of them will work for you. Good luck.

https://community.fitbit.com/t5/Ionic/Device-lock-not-working/td-p/2316050

Best Answer
0 Votes

‎08-27-2018 05:40

In response to SunsetRunner

‎08-27-2018 05:40

Thank you
Prisars method worked!

Kind Regards,

Mark
Best Answer