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Ionic won't sync

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‎07-23-2020 11:38 - last edited on ‎07-24-2020 13:37 by Fitbit Moderator

‎07-23-2020 11:38 - last edited on ‎07-24-2020 13:37 by Fitbit Moderator

I did a reset on my ionic.. now it gives me a red x and says info wasn't cleared or sync..and it wont charge at all..can someone help me

 

Moderator Edit: Clarified subject

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‎07-24-2020 13:43 - last edited on ‎11-08-2024 12:27 by Fitbit Moderator

‎07-24-2020 13:43 - last edited on ‎11-08-2024 12:27 by Fitbit Moderator

@itsmedebbi A warm welcome to the Community. Thanks for getting in touch about this. 

Since your Ionic is showing this message on the screen, please try the following troubleshooting: 

- Remove it from Bluetooth 
- Turn off other Bluetooth connections 
- Update the Fitbit app 
- Set it up as a new device 

I'll be around if you have any additional questions. 

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