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Ionic won't track GPS data properly

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‎02-01-2021 23:18 - last edited on ‎02-02-2021 04:05 by Fitbit Moderator

‎02-01-2021 23:18 - last edited on ‎02-02-2021 04:05 by Fitbit Moderator

My Ionic do not track my work out correct. It does not catch gps signals properly. What is wrong, and what can I do?

 

 

Moderator edit: updated subject for clarity

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‎02-02-2021 04:04

‎02-02-2021 04:04

Hi @Truasp58, welcome to our Fitbit Community. Regarding the GPS tracking issue that your Fitbit Ionic has experienced, I'd like you to restart your watch as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device. This article also contains some troubleshooting steps for you to try.

 

Finally, monitor your exercises and see if your Ionic tracks GPS data properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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