help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic won’t track my steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2019 13:49 - last edited on ‎03-22-2019 15:00 by Moderator Alum

‎03-16-2019 13:49 - last edited on ‎03-22-2019 15:00 by Moderator Alum

My Ionic won’t track my steps! It’s never been right since I’ve had it, but now it said I took 24 steps all day! I work in a pharmacy!

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎03-16-2019 14:23

‎03-16-2019 14:23

Hello and welcome to the forums @MeeMee927 

 

Have you tried restarting your device? Click to learn how. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-22-2019 15:01 - last edited on ‎05-13-2025 11:17 by Fitbit Moderator

‎03-22-2019 15:01 - last edited on ‎05-13-2025 11:17 by Fitbit Moderator

A warm welcome to the Community @MeeMee927 and @Odyssey13 thanks for the input.

I am sorry for the delay in respond. I was able to see here that our friend @Odyssey13 provided some instructions in order to fix this steps issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes