Ionic won’t transfer data to challenges

[Besutea97]

Fitbit Ionic only a few months old, two days ago it stopped transferring data to challenges!  

[SilviaFitbit]

A warm welcome to the Community @Besutea97. Thanks for the details mentioned. 

I would like you to make sure your Ionic is syncing to your app, this might be the reason why it's not transferring the data. Also, double check the details below: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

Let me know how it goes. I'll be around if you need further assistance.