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Ionic won't turn on or sync

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‎07-30-2021 06:23 - last edited on ‎07-30-2021 11:09 by

‎07-30-2021 06:23 - last edited on ‎07-30-2021 11:09 by

I have tried every possible problem solver for my ionic. I did the factory update and I still can’t get it to turn on. It will not sync to my Bluetooth on my phone or my iPad

 

 

Moderator edit: subject for clarity 

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‎07-30-2021 11:08

‎07-30-2021 11:08

Welcome to the Fitbit Community, @Badgergoaliemom.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

 

See you around.

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