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Ionic won’t turn on

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‎08-31-2019 22:08

‎08-31-2019 22:08

I was away for 2 weeks and left my Fitbit Ionic at home. When I came back, I plugged it in but it hasn’t come back on. It’s been a week now and still nothing. I’ve tried holding down buttons of multiple combinations for up to 10 seconds, but no response. The Fitbit and charger worked fine before I left, then they sat untouched in a drawer for two weeks. Any help would be greatly appreciated!

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‎09-02-2019 17:29

‎09-02-2019 17:29

Hello @JesseT, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

View best answer in original post

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3 REPLIES 3

‎09-02-2019 17:29

‎09-02-2019 17:29

Hello @JesseT, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

Best Answer

‎09-02-2019 18:03

In response to RicardoFitbit

‎09-02-2019 18:03

Thank you for your help! I tried following the restart procedure with the Ionic plugged in, and nothing happened.

The solution was to unplug the charger, THEN hold down the back and bottom buttons.

Thanks again for your help!

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‎09-10-2019 18:18

In response to JesseT

‎09-10-2019 18:18

You're welcome @JesseT, sorry for the delay in responding.

 

I'm happy to know that after trying some troubleshooting steps your battery concern was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around. 

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around. 

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