Ionic won’t turn on

[XPaulaO]

My Ionic won’t turn on.  It’s been on the charger for two days.  I cleaned the contacts several times.  I’ve tried the hard reset with two buttons, and with three buttons.  I got this for Christmas 2 1/2 years ago.  Sure wish I got the Apple Watch instead.  I have had about five fit bits, all which eventually died, most after just over a year.  Really, really wish I had not invested in this technology.  Sometimes I have gotten them to replace the dead units past the warranty, but if they replace this one, it would be like the third Fitbit that I’ve had replaced due to defects.  I am betting they won’t.  Contract that to Apple.  I walked in there with a keyboard that wouldn’t work that was seven years old, and they replaced it on the spot no questions asked.  Any way, I would like to get some help to determine if this Ionic is salvageable.

thanks,

[SilviaFitbit]

@XPaulaO A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting. 

I appreciate the detailed information shared. I see where you're coming from. 

Since you've tried the recommended troubleshooting but your watch is still not working. I could create a case with our Support team and they will explore your options, let me know if you would like me to create a case for you. 

Looking forward to hearing back from you. 

[XPaulaO]

Yes, please do that.

Thanks....

Paula Osorio, Director
Regulatory Compliance Assessments

[SilviaFitbit]

@XPaulaO Thanks for getting back.

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.