Ionic won't turn on

[SunsetRunner]

My ionic won't turn on after I shut it down. I hold down the large button on the left and nothing.And it won't charge either. Am I doing something wrong? I haven't even had it for 24 hrs

[yabukijoe]

Thanks! I sent an email message, too.
Joe

Sent from my iPhone

[SunsetRunner]

Good luck! My guess is he killed that address since I sent him a note a couple of months ago...

[nonbi3]

Yes I tried everything inculding restarting. It doesnt work.

[lars-atx]

Mine is dead as well.  After swimming with it for a couple hrs it acted wonky for a couple weeks now is unresponsive. Got same discount resolution from support. So, $300, then $200 for replacement of defective product, it’s ridiculous. 

Ive decided to go look at apple and garmin. Sad because  i have spent years in the fitibit world. 

So disappointed fitbit is responding like this. Good luck everyone. 

[Whoswho]

I don't often sync my watch often, and haven't in a while. I am very afraid to after reading all the posts here. My watch is a few months out of warranty, and I can't likely afford a replacement. However, would it be a warranty issue if it was Fitbit's official update that bricked the device? They are the responsible party, shouldn't it be their responsibility to replace defective equipment that they broke?

Is there a reddit or discord where people are talking about this?

[QAmorelikePAY]

**personal info removed** [at] fitbit.com

**personal info removed**

(it's censoring the email as "personal information" for whatever reason)

(lol, you've got to be kidding)

Moderator edit: Removed personal information 

[Cindyklain]

Exactly!!! It wasnt the sync that damaged mine, was an update from the official fitbit page. Once again Im sure they are doing this on purpose. But I will never, Never buy a Fitbit product again

[Cindyklain]

Ridiculous, they are a scam

[Cindyklain]

Thank u for ur time and I am very sorry that after seeing all these comments your are obligated to reply in favor of the company. 

This just sucks

[Xraymama]

Can customer service help me with my iconic? It shut off in August 1st and I haven't been able to use it since. I've tried restarting using the Lt and bottom Rt bottoms (over also tried holding down all 3 together). I've cleaned my connections and finally bought a new charging cord. Nothing has helped. Anyone have another idea...

[martybkk]

Good luck everyone, I have tried to get the Fitbit updated. Yes I got that far, even started the download of the new firmware 

kept on on losing connection on both WiFi and blue tooth on the update. I’m now stuck with 2 useless bits of scrap metal! The first ionic shut down 2 days prior to the warranty expired

come on Fitbit show your customer base something to rectify this problem.

or at least acknowledge it 

[mlstapp]

It's dead.... hopefully they'll replace it for you.

[NomoreCRAP812]

They will not replace it for you!!  However, they will booster their sales with giving you a 25% off coupon.  Aaaaaaand when you tell them to go to Hell.......they will then send you a 40% off coupon.  Too late! Samsung Galaxy watch or  iPhone is the way to go!!! Fitbit does not stand by their product!!  $300 is alot to pay for a disposable watch!!!  

Moderator edit: Format 

[RicardoFitbit]

Hello again, I'm happy to continue assisting, my apologies for the delay in responding.

Sorry for the inconveniences  experienced with the Fitbit Ionic. I want to thank all of you for the time you took to share your thoughts with us regarding our Ionic device and our Customer Support team, your feedback and comments always help us to improve our products and services just as per previously mentioned. In my previous post I provided the following:

If any of you haven't already done so, please follow the steps from our help article: Why isn't my battery charging on my Fitbit device? which also include our restart process. Then, please try our factory reset process following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details.

As a friendly reminder, you can always check our Returns and Warranty policies to understand better the response from our Support Team.for any warranty-related reply and contact them back if you have any additional questions in regards their replies.

Thanks for the understanding and patience on this, I'll be around if anything else is needed. Thanks for the feedback. 

[nonbi3]

The support team isn't of any help and it seems an overwhelming amount of people also facing this issue have gotten no help. This is completely unacceptable to be continuing this type of service when so many people have expressed a similar issue with their product. Simply sending auto replies repeating the same troubleshoots is frustrating to watch and receive. Instead of not caring about customers Fitbit should be trying to maintain their consumers but instead I will be among the many leaving to find a better and more cooperative alternative to these faulty products.

[leecvo1]

For four months, since my original post on April 15 about my dead Ionic,
I've chosen to continue receiving these emails, hoping I will eventually
see evidence that the company has finally realized the public relations
problem they have, and are doing something about it. Of course, that hasn't
happened. It has become clear that, for whatever reason, properly servicing
customers who are dealing with this issue is not a priority for Fitbit. I'm
not going to speculate on their reasoning for abandoning the people who
paid money for their products. However, I'd bet money that as long as the
general public doesn't know about these problems, there is no incentive for
them to fix the problems. I believe it's likely that only the people who
view this forum are aware of how pervasive the "dead Ionic" issue has
become. (And, of course, customer service reps within the company.)

Yelling about one's dead Ionic on this thread does nothing, clearly. It's
too bad there aren't other online public forums where people can air their
grievances. Oh, wait......there are. So, instead of complaining here about
it, go elsewhere and let your friends, and others, know how unhappy you are
with how you've been treated. State the facts and speak the truth. Don't
embellish your story. The facts are enough here.

[mlstapp]

Fitbit just won a big contract with a foreign country, there was a post on
linked in about it. I wanted to tell them not to send them an ionic... but
restrained myself.

[Travrudy]

Okay Fitbit, unless you can resolve my dead ionic, you have lost my business! Not only have I now get a dead ionic that is in perfect condition, I also had my account hacked and it took 1 month to resolve!! There was no urgency to get it fixed. I am losing faith in Fitbit products and Fitbit support. The support team are nice to deal with but mustn’t have any authority to doing anything useful.

p.s. I have tried all the troubleshooting steps and still have a dead ionic!

[lyssjax]

Exactly! The only reason I keep getting these emails to s in hope that Fitbit will come to their sense and give EVERYONE a new daggone watch!!!


Sent from Yahoo Mail for iPhone

[lyssjax]

I SECOND THIS EMOTION!!!


Sent from Yahoo Mail for iPhone