Ionic won't turn on

[ZZayan]

A couple of days ago I experienced a few black stripes on my display and was disappointed. I didn't know what it came from so I searched it up and saw that others had experienced the same stripes across their display. They fixed it by restarting it or it fixed itself over time. It didn't work restarting the device 3 times so I thought I just had to wait.

Now a few days later I went to charge my device and when I came home from school it wouldn't turn on. It doesn't show any sign of life other than a vibration when I plug it in the charger. I've tried restarting the device by holding the buttons and it didn't do anything

[NellyG]

@ZZayan try a factory reset following the instructions below. If that doesnt fix it you will need to contact support (link in my signature ) Let us know how you go 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[ZZayan]

Hi!

I tried this without any luck. I contacted support via email, but no response. I understand this might take a while so I’ll do my best to stay patient.

Thanks for any responses

[MaginB]

Welcome aboard @ZZayan and thanks for your help @NellyG! 

I appreciate your patience to this matter and totally understand  your frustration, let me help you out. I noticed that you have an open case with the Support Team, soon you'll be getting an email with the next steps so please keep an eye on your email inbox. 

Let me know how it goes! 

[ZZayan]

Hi!
I got a response from the Support team where they mentioned some ways to possibly fix the issue, but nothing worked. They mentioned trying to clean the charging port and restarting the device as I've tried before but sadly without luck. Any new responses will be greatly appreciated 🙂