Hey there @Coachleanne, it's nice to see you around the forums! Start charging your device before updating it, since updates can take several minutes to an hour and are demanding on the battery. So, as per the description of your post it seems that your Ionic ran out of battery while trying to complete the new firmware update.
Wait until the battery is at least 40% charged to start the update and keep your watch plugged into the charger. To check the battery level, tap the screen or press any button while the watch is charging. If you continue having difficulties when updating your Ionic, please see: Why can't I update my Fitbit device?
Additionally, I'd recommend restarting your watch by following these steps:
- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
- If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.
Hope this helps, keep me posted!
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