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Ionic won't turn on

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‎08-11-2019 08:02

‎08-11-2019 08:02

A few weeks ago I plugged in my watch to charge, but when I went back to it later, it had died and wouldn't turn on. I tried holding down the buttons, and the logo appeared on the screen and then started vibrating a few times. This was only for a minute and then it went off. It has been unresponsive since. I even tried resetting but it wouldn't respond.

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‎08-12-2019 13:53 - last edited on ‎09-24-2025 07:38 by Fitbit Moderator

‎08-12-2019 13:53 - last edited on ‎09-24-2025 07:38 by Fitbit Moderator

Hello @Banana123 welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, thanks for all the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

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‎08-12-2019 14:03

In response to RicardoFitbit

‎08-12-2019 14:03

The heart rate sensors also are not flashing, it is completely
unresponsive. It hasn't been a year yet. Thanks
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‎08-16-2019 09:16

In response to RicardoFitbit

‎08-16-2019 09:16

I checked out the article and it is still not working. I checked the charger, cleaned it and everything, but it is unresponsive.

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