Ionic won't turn on

[SunsetRunner]

my ionic was working fine. At 6am sounded the alarm, I woke up... and just when I was ready to start my workout and set the sport in my ionic, the screen turned black and doesn’t work anymore. Literally it died suddenly. I had it since July 2018, not sure if 2 years is a good lifetime for a smartwatch, but I’m disappointed of the way it lasted. A new fit bit worth it?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[SunsetRunner]

Hi Ricardo,

I already tried it and also charged it all night but didn’t work, the sensor is not flashing and the watch doesn’t turn on anymore.

Thank you


Sent from my iPhone

[RicardoFitbit]

Your reply is appreciated @SunsetRunner.

I’m sorry to know that you’re still experiencing difficulties with your device despite trying the troubleshooting steps from my previous post. That being said, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Just keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[SunsetRunner]

Sent from my iPhone

[Roundylb]

Did you perhaps make the mistake of doing the latest update? It has bricked a number of Ionics, apparently, including mine. Judging from the “customer support” emails I’ve gotten, none of which work or are helpful, BTW, Fitbit hasn’t a clue about what THEY’VE done to kill our trackers.

[SunsetRunner]

Sadly I had. But it didn’t has a warning about killing Ionics LOL. I think it would be impossible to restore because you can’t see anything and sync it. I was happy with the brand but this is very unfortunate.

[Roundylb]

I had been happy with it, too. But this has become ridiculous. And it’s too expensive to ever take another chance (for me, old and retired) with this brand. Sad!

Sent from my iPad