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Ionic won’t turn on

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‎01-30-2021 05:15 - last edited on ‎01-31-2021 10:01 by

‎01-30-2021 05:15 - last edited on ‎01-31-2021 10:01 by

Hi,

my Fitbit died a couple of days ago so I put it on charge but it hasn’t turned on since. I’ve tried holding down some of the buttons but no luck. I’ve only had it since October 2020 so i think it must still be under warranty but not sure what do do?

 

 

Moderator edit: subject for clarity

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‎01-31-2021 10:06

‎01-31-2021 10:06

Welcome to the Fitbit Community, @Catherine1110.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and before considering other options, I recommend following our complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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