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Ionic won't turn on

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‎02-09-2021 15:18 - last edited on ‎02-09-2021 16:56 by Fitbit Moderator

‎02-09-2021 15:18 - last edited on ‎02-09-2021 16:56 by Fitbit Moderator

Bought a versa.  It died amazingly just AFTER the warranty expired.  No problem.  Ordered an ionic as a replacement.  Have had it for just over a year.   Charged it, put it on, and within a half hour, the battery was at 0%. Now it won't charge at all.  Never again. 

 

Moderator Edit: Clarified subject

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‎02-09-2021 16:55

‎02-09-2021 16:55

Hello @scsmitty1, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎02-09-2021 17:32

In response to RicardoFitbit

‎02-09-2021 17:32

I'll absolutely try.  Excuse my frustration.

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