Ionic showing the Fitbit logo

[Imuspe]

My ionic screen was dead, awoke with a black screen. Did the restart by holding the three buttons  and releasing the bottom right button as instructed & it reset itself but then I was missing letters, could not set an alarm either. I fully charged it but no change. In further reading of posting I see it recommended doing a factory reset & so I have done that & now all I have is the fitbit logo showing. Can't do anything. Very frustrated & disappointed! Please help!!

Moderator Edit: Clarified subject

[SilviaFitbit]

@Imuspe Hi there. Thanks for the details mentioned. 

I moved your post to the main board, in an effort to keep the forums organized. I appreciate the troubleshooting tried prior to posting, I see where your frustration is coming from. 

Since you've tried the recommended troubleshooting but the Ionic is showing the Fitbit logo, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day. 

[vitovvito]

the same happen to me today even factory reset wont help HELP PLEASE

[Imuspe]

Thank you. I will do that when I have a few few free minutes that I can
give you my undivided attention. Currently a very distressing time at home
but hoping things are better by end of the week.

Peggy

[SilviaFitbit]

@vitovvito Welcome to the Fitbit Community. If you're still experiencing this after performing the factory reset, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

@Imuspe Thank you for getting back. Hope you get some distressing time. 

Have a good week. 😀