Ionic won't turn on

[tbsullivan]

My ionic was fully charged then suddenly went blank.  I have tried all the regular resets, charges, cleaning contacts, etc.  I know the charging cable is good because we just got it last week as a replacement for my wife's.  I have read the forums and it appears this is a common concern with the ionic, which is a shame because I liked this tracker.  

As a side note, in January my wife's ionic (which was purchased at the same time) shorted out. I wondered if this was a related concern.  

Any other suggestions?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @tbsullivan, welcome to the Community Forums.

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you, I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

[tbsullivan]

RicardoFitbit,

Your chat link doesn't work. 

[RicardoFitbit]

Your reply is appreciated @tbsullivan.

In which way it doesn't work? Can you please elaborate? 

I'll be waiting for your reply.