Ionic won't turn or charge

[Floyd.P]

Yesterday my Iconic stopped working, only 3 months old. Won't turn on or charge. Have tried resets with no luck.

Help

Moderator edit: updated subject for clarity

[NellyG]

Try a Factory reset using the buttons.  IF that fails to help you will need to contact Suppport (link in my signature)

FACTORY RESET USING BUTTONS

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Floyd.P]

Tried the factory reset, no good

[Floyd.P]

It's dead, new one on it's way

[MarreFitbit]

Welcome on board @Floyd.P! It's great to now that a new tracker is on its way after getting in touch with our Customer Support Team.  Remember that you can set up your new tracker on your currently Fitbit account by following these steps:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Thanks for you great help @NellyG! 

[CarolineVB]

It worked thanks 

[MarreFitbit]

Welcome to the Fitbit Community @CarolineVB! I'm glad to hear that the steps provided in this thread helped you.  

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!