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Ionic won't update or connect

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‎08-05-2018 21:49 - last edited on ‎08-06-2018 05:46 by Fitbit Moderator

‎08-05-2018 21:49 - last edited on ‎08-06-2018 05:46 by Fitbit Moderator

So my husband got me the new ionic as a gift from basic training. Said id love it!? WRONG! let me tell you why... since Wednesday the 1st of Aug. I have tried to snyc it to my phone s7 edge. I have tried to update the watch multi times. Leaving my phone for multi hrs to try and get it to update. Tried sharing my wifi with it, wont connect. Tried bluetooth, does the firmware update until its about 95 percent done EVERY FREAKING TIME and then fails. Tried using my phone as a hotspot for my laptop to try and do it on my laptop. RESET my laptop and tried to do it on there, wont even attempt to do it on there or the fitbit app cant find it on bluetooth when its already connected. I have uninstalled and reinstalled app multi times. I have deleted all things bluetooth off my phone turned it on and off. Deleted the watch off blue tooth multi times and i reset the watch multi times. Finally call customer service tech support. Thinking well hopefully they can help. Nope. Basically said im s.o.l. and to go get a new one or they will send me a new one. I dont know if i want the **ahem** thing now. Wasted an entire weekend on it to be told sorry its detective and i need a new one. -_- yeah im cranky and highly annoyed. I expected better. But i think i may just go back to my Samsung watches. 

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎08-06-2018 05:51

‎08-06-2018 05:51

Welcome to the Fitbit Community @Christen24! Sorry to hear about the inconveniences you had with the Fitbit Ionic. I'd like to give thanks for the thorough feedback for the Fitbit customer service and devices. This has not gone unnoticed and be sure that I will pass this along.
We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

 

As you mentioned, you have been in touch with our Customer Support Team. Please keep an eye on your inbox as the next steps were sent to you.

 

Please let me know if there's anything else I might do for you in the meantime. 

Maria | Community Moderator, Fitbit


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