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Ionic won't update

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‎01-31-2021 11:32 - last edited on ‎02-01-2021 11:29 by

‎01-31-2021 11:32 - last edited on ‎02-01-2021 11:29 by

Hi my Ionic says there’s an update available for my tracker but it keeps failing

I have done all the usual. Restarted Ionic, restarted my iPhone even reinstalled the Ionic to my account

Can anyone help please 

thank you 

 

 

Moderator edit: subject for clarity 

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‎02-01-2021 11:27 - edited ‎02-01-2021 11:28

‎02-01-2021 11:27 - edited ‎02-01-2021 11:28

Hi @anncjones, it's nice to see you again in our Community Forums. 

 

Thanks for the details shared in your post and for already trying to resolve the issue. You can confirm the complete troubleshooting instructions at Why can't I update my Fitbit device? I recommend after restarting your watch and the phone to not let the phone's screen or the watch to time out during the update process.

 

By the way, I've moved your post to Ionic board so we can keep our forums organized.

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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