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Ionic won't work after getting wet

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‎08-28-2018 18:49 - last edited on ‎08-29-2018 07:08 by Fitbit Moderator

‎08-28-2018 18:49 - last edited on ‎08-29-2018 07:08 by Fitbit Moderator

I took my Ionic in the water and now my screen is continuing to vibrate and activate the “notifications” screen. There is no visible damage to the ionic. I have try resetting and I have tried turning it off. Any suggestions on how to fix?

 

 

Moderator edit: updated subject for clarity

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‎08-29-2018 07:13

‎08-29-2018 07:13

Welcome on board @Marynj23! Sorry to hear what happened to your Ionic, thanks for resetting it. Nice way to go!

 

I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. Smiley Very Happy

 

Point me out if there's anything else I can do for you in the meantime. 

Maria | Community Moderator, Fitbit


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