help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Fitbit Ionic not working!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2018 06:37

‎08-29-2018 06:37

I purchased a new ionic 2 days ago. I have set it up as instructed, which took forever. It initially looked like it had set up fine however wasn't tracking or showing a heart rate. After checking the heart rate was switched on in the settings, I followed the advice to restart the watch. This didn't solve anything. I then did a factory reset and restarted the set up process again. It still has all the same problems after setting it up again. Am I doing something wrong or have I got a problem with my watch? So frustrating!

Best Answer
0 Votes
1 REPLY 1

‎08-29-2018 07:17

‎08-29-2018 07:17

I am currently on hold with customer service for the 4th time in the month i’ve had this.  No other feature other than the time and steps (which I am not sure it’s accurate) work. Done many resets and a factory reset and it still doesn’t work.  Now they want me to send it back to them, after they receive it and figure out what’s wrong with it then they will send a replacement...so no Ionic for around 3 weeks...really?  So disappointed with this product and CS.  I suggest you return it and get something else.  

Best Answer
0 Votes