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Ionic won’t work since last update

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‎01-25-2019 08:48 - edited ‎01-25-2019 08:48

‎01-25-2019 08:48 - edited ‎01-25-2019 08:48

I have had a fitbit for several years.  Never had a problem.  Since the last update I’ve had problems with my bluetooth seeing my Ionic on my iPhone X.

I’ve reset my Ionic, turned bluetooth off and on, turned my iphone off and on, “forgot” my Ionic on bluetooth, deleted the fitbit app and reinstalled, and reset my Ionic to factory settings.

 

what else do I need to do?

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6 REPLIES 6

‎01-25-2019 10:09

‎01-25-2019 10:09

@bubblybabs wrote:

I have had a fitbit for several years.  Never had a problem.  Since the last update I’ve had problems with my bluetooth seeing my Ionic on my iPhone X.

I’ve reset my Ionic, turned bluetooth off and on, turned my iphone off and on, “forgot” my Ionic on bluetooth, deleted the fitbit app and reinstalled, and reset my Ionic to factory settings.

 

what else do I need to do?

Contact Tech Support.  If they cannot get it to work they normally will offer you a replacement device.  Many have reported problems since the last update unfortunately.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-25-2019 13:26

In response to Whistler888

‎01-25-2019 13:26

First @bubblybabs soncesyou have done a factory reset your ionic will need to be setup again. 

I'm a little confused on what is ment by won't work. Normally I would thinkthis means that the unit will not turn on but then it would be impossible to do a factory reset. 

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‎01-27-2019 18:00

‎01-27-2019 18:00

I have a week plus and has not worked at all. Huge deception. 

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‎01-27-2019 18:57

‎01-27-2019 18:57

MINE TOO! The last update totally crashed my Ionic. Afterward, the watch face background flashed off and on with no time, no sync and no recorded activity. Reboot had no effect. After 2 days and giving up on it, I looked for the return & repair procedure and stumbled upon the factory reboot sequence, uninstalled the mobile app and went through the 30 min setup as a new device. After 13 months of use, my synopsis is great hardware but the software has much to be desired.

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‎01-27-2019 22:14

In response to simply_ray

‎01-27-2019 22:14

Have you contacted.fitbit.com yet?

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‎01-27-2019 22:33

‎01-27-2019 22:33

My ionic worked perfectly until the last update. Just stopped working. I followed every know way to reset it and nothing. Definitely was the update that crashed it. After not having it work for weeks finally called customer support. Long story short they sent me a new one right away. Very happy wish I called sooner. Came in a few days.  Very happy. Thank you Fitbit.  

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