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Ionic wont start after reboot

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‎03-18-2018 01:43

‎03-18-2018 01:43

After 4 months of seamless use my Ionic stopped syncing with my phone (Galaxy S7) so I tried to restart it using the Left button and bottom Right button but this did not fix the sync issue so I did a reset from the settings menu. My Ionic now shows the Fitbit logo for about 5 seconds then a blank screen then Fitbit logo again. I have tried pressing all three buttons then releasing the bottom Left button as described by others on this site but my Ionic does not respond to this either. Help please.

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4 REPLIES 4

‎03-18-2018 01:44

‎03-18-2018 01:44

After 4 months of seamless use my Ionic stopped syncing with my phone (Galaxy S7) so I tried to restart it using the Left button and bottom Right button but this did not fix the sync issue so I did a reset from the settings menu. My Ionic now shows the Fitbit logo for about 5 seconds then a blank screen then Fitbit logo again. I have tried pressing all three buttons then releasing the bottom Left button as described by others on this site but my Ionic does not respond to this either. Help please.

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‎05-02-2019 15:21

‎05-02-2019 15:21

Hi Peter. I have the same problem. Has your concern been resolved? I have only started using my Ionic for 2 months and then yesterday I noticed that the time was not right (1 hr behind), later in the afternoon it was 2hrs behind! So last night I did a hard reset after fully charging my watch. But after the reset, up to now (8hrs aftr I had my sleep), I woke up with the screen still flashing the fitbit logo on and off (with about 5seconds apart). 

I noticed your message was glass since march of last year. I wonder if there have developments on your part.

Therese S
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‎05-02-2019 15:46

‎05-02-2019 15:46

Welcome to the club, there is an epidemic of Ionics bricking. Just look at all the posts on this forum detailing the same issue countless times.

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‎05-02-2019 15:52

In response to Irishwolf66

‎05-02-2019 15:52

I know! I just realized. Also the weak support. I don't see a hotline chatroom to immediately get a response from - yet fitbit gets you into a lifestyle with it, that you can't seem to move without. Its very frustrating.

I bought a Polar 400M series and it did well despite not being a smartwatch-type. Bought it 2015 and up to now has no problems and my son is using it. But ionic is like 2 MONTHS!!! Get real!

 

I am very disappointed FITBIT. This was my first investment into your product. Should I say your marketing team did good with the hype. But your product team is lousy. 😡

Therese S
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