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Ionic wont turn on

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‎08-28-2019 02:24 - edited ‎08-28-2019 02:28

‎08-28-2019 02:24 - edited ‎08-28-2019 02:28

Ionic was fine until I stopped wearing it 3 weeks ago - now it wont turn on, even when connected to charger.  I tried to charge overnight, tried different charging cables, cleaned contacts, etc.  All the recommended "trouble shooting" from previous posts.  

 

Any suggestions?  

 

I'd like to have customer service contact me - my watch is just a year old, should not be having issues. 

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4 REPLIES 4

‎08-28-2019 02:27

‎08-28-2019 02:27

How long has it been on charge? In the following help file it says that a fully depleted battery can take 30 minutes on charge to show signs of life:

https://help.fitbit.com/articles/en_US/Help_article/1190/

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0 Votes

‎08-28-2019 03:32

‎08-28-2019 03:32

I have had the same issues here and fitbit simply said "it is out of warranty" by 3 months.

 

In short, there is a big design problem with this device, which fitbit will never ever acknowledge.

 

So, save some of your time, just put your ionic in a trash and move to another serious brand.

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0 Votes

‎08-28-2019 05:48

In response to SteveH

‎08-28-2019 05:48

It was on charger overnight...and after cleaning contacts and changing charging cord AGAIN...another hour.  Still nothing. 

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0 Votes

‎08-28-2019 05:51

In response to Holly1988

‎08-28-2019 05:51

That's a shame. Unfortunately, customer support do not monitor these forums but if you'd like to contact them you can do so via: contact.fitbit.com 

 

They can check your warranty status and advise on your options

Best Answer