Is my Ionic dead?

[JoshCarver]

Put my Ionic on as I always do in the morning. Battery was at 70ish percent. Got to work and had accumulated around 3000 steps or so. I then looked at my watch for the time and noticed the screen was black and that the green lights on the back were off. Tried all the reset steps that I knew of and when I got home I put it on the charger and still nothing. Sorry this post is so long first time using the community.  Thanks 

[lorichapman2]

Same thing happened to me on Tuesday morning! I was told to clean the back of ionic and connectors with Rubbing Alcohol. 

I did this and still nothing!!

[SunsetRunner]

I have the same issue!  My Ionic worked before I went to bed last night at 80%.  It hasn't powered on today.  I tried a factory reset, but the screen never turned on while holding down all three buttons.

[rkaplan27]

You may be out of luck, but you could try the following:

1. Hold the left and bottom right button for 5 seconds then let go (device reset).

If that doesn't work: 

2. Hold all three buttons. After 10s, release just the bottom right. After 10s release the other buttons (left and top right). 

If that doesn't work, call Fitbit support.

[SunsetRunner]

I called support and nothing worked. Since my device is outside the warranty window, the best they could do is offer a discount on a new tracker. I won’t be taking this up since their devices have always died right outside the warranty window. 

[JoshCarver]

Not what I was hoping to hear. I have actually been looking to purchase a Garmin and give the Ionic to my son who is about to start running cross country. Maybe I’ll try reaching out to them and see what they have to say. Thanks!

[JoshCarver]

Well I contacted Fitbit as well and got the same response no warranty and offered a discount towards another watch. Oh well. Thanks for the help!

[lorichapman2]

If they know its such a problem - why cant they fix it or make their customers happy? I was told the same so I bought an I watch last night!!