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Is my ionic up to date?

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‎06-02-2020 16:15

‎06-02-2020 16:15

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4 REPLIES 4

‎06-02-2020 16:16

‎06-02-2020 16:16

Screenshot_2020-06-02-18-13-05.png

 

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‎06-03-2020 05:38

‎06-03-2020 05:38

@badass76ta   Your Ionic doesn't have the current firmware.  This is why you are having trouble downloading clock faces.  I looked at your profile and other posts.  I see that you are a new user.  I hope this explanation helps.  Fitbit rolls out firmware updates progressively.  You will be able to update your firmware when you get a notice.  There doesn't seem to be anything you can do to get your updates any faster.

 

A little while ago, I put my Ionic on my husband's account.  It was in storage and was seven updates out of date.  It took close to ten days to finally update to the current firmware.

 

Be patient. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-03-2020 06:45

In response to LZeeW

‎06-03-2020 06:45

thanks for the answer. I appreciate your help

 

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‎06-04-2020 13:44

In response to badass76ta

‎06-04-2020 13:44

I'm having the same issue. There's a list of firmware versions here: https://help.fitbit.com/articles/en_US/Help_article/1372. The firmware you're using seems several versions old. So is mine. I don't get any update button either. Seems like Fitbit rollouts are taking like half a year or something, so it's definitely a bug on their end.

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