Issue syncing w/Strava

[AndiD]

I was dumb enough to buy a Ionic after the screen cracked on my surge.  Took 6 hours to get the **ahem**ed thing to set up.  Once it was set up I found that it will NOT sync with Strava, and it requires a totally separate page to log activities, WILL NOT work with my current Fit bit page, WILL NOT register on any Fit Bit account other than the special one set up just for it !.  Everything I do I log on Strava, a work out computer that does NOT link with Strava is a waste.  So yeah, I am more than a bit pissed off.  It's not like these things are cheap.  So for now I am stuck using my Blaze which has no GPS but at least it works and I can use on Connect.  Buy at your own risk.

Moderator edit: edited title for clarity

[Mikegillett]

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@Akilleus wrote:
I’m using is as a fitness tracker/hr monitor with streaming and music storage capabilities. The tracker is fine, the hr monitor is ok, everything else that I paid $300 for doesn’t even work. So yea, waste of money. Like I said in another post, now having the ionic for a month (2 different ones) it’s definitely not worth $300, no fricken way. Haven’t had a fitbit since the first one but thought they were a respectable reliable company. The ionic was rushed and probably a cash grab.

Sent from my iPhone

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I don’t disagree that this was probably rushed for the Holiday season. Personally, I might have waited until more developers gave more meat to the App Store. 

I am not trying to be a “yes” or a “company” man here; going from my experience, if you start a chat conversation with Fitbit they can typically help you really well. In fact, when my charge was having problems, we chatted and tried a bunch of stuff. Finally, they just flat out sent me a new one, no cost to me. 

So have you tried a chat chat session with a Fitbit employ?

[Mikegillett]

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@Musicman wrote:

Seeing all these issues being posted has made me a little worried about my Ionic arriving tomorrow. Good to see others posting that they are not having issues.

For those not having issues, how long have you had your Ionic?

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Musicman, I have had mine just shy of a month. 

[Mikegillett]

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@Venkats wrote:

@Akilleus

You will see mixed responses in community forums. An issue is an issue, it can be a show stopper for one while other may not even be using the feature or data it generates and perception differs. Of all the issues let me describe an annoyance. No matter what, ionic prefers to set itself back to "Screen Awake" manual and as such I am having to swipe / tap / press a button to see the time. It is such an annoyance and wanting to know the time doesn't have to be that complicated; it happens as a result of an unknown defect somewhere. Yet, for someone else it may not be a big deal and they may frustrate me by saying "press the button" and move on. 

There is no need to be frustrated with it. Some folks unknowingly play with the emotions which is pretty normal in social media. What we need is an intelligent debate and not an apologetic attitude defending the vendor nor lose sleep over the issues. Hopefully all of the issues will be fixed in a future update. Vendors make errors and it is just the way how the industry works. Perhaps we should have chosen to wait. As far me I liked the appearance of the watch and it had a GPS facility which Blaze doesn't have. I have a Surge with built in GPS but it is ugly compared to ionic (in my taste).

Don't be quiet. Continue bringing along the issues, so dev team / support team knows about any new issues. It does look like most issues are common and many people seem to have similar types of issues. 

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I agree!  The moderators, for the most part, are pretty active and get things to the Techies. 

I haven’t noticed them as full in Force with Ionic though. Maybe it’s too new and not enough people have it. Which is WHY we especially need more of these posts. 

Mine works great for the most part.  But there are things I think can and should be improved. Post your suggestion too!

[Musicman]

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@Mikegillett wrote:

Musicman, I have had mine just shy of a month. 

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Thank you!

Looking at specs and reviews, I think things can only go up from here. The ionic is basically a tiny computer, and with firmware updates, software updates, and third party apps, I think a lot of the things people are complaining about can be fixed.

[Akilleus]

A “tiny computer” that can’t do what other $150-$200 tiny computers can do. Yes, it’s obviously software issues. My point is, the headache isn’t worth it, and it’s not even close to being worth $300. There are much better options out there.

Sent from my iPhone

[Mikegillett]

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@Akilleus wrote:
A “tiny computer” that can’t do what other $150-$200 tiny computers can do. Yes, it’s obviously software issues. My point is, the headache isn’t worth it, and it’s not even close to being worth $300. There are much better options out there.

Sent from my iPhone

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I agree it was a rushed product.  However, comparing it with friends and family’s who have apple watches, there are features they wish they had.  The big one being the battery life and superior tracker abilities. 

Of course I think would be cool to talk and text  from the tracker. But I bought it for a superior tracker first, a smart watch second. I anticipate the device will get better.  For now it does whatever I need it to do.

I would ask you to keep with it, bring up the problems and help get it improved. 

[mcbooth]

I have no issues tracking a run, syncing it to Fitbit, which then pushes it to Strava. I am having issues getting that run to sync from Strava back to the Strava app on the Ionic. It doesn't show up until after 3 or more manual syncs with my phone, and then when it does show up it will result in incorrect 'matched run' stats because it records the run with 2 dates, today and yesterday, weird. The Strava app on the Ionic is pretty useless anyway only showing past activites

[Mikegillett]

I have had that issue too, but it hasn’t been as important to me since I know I have it on the app.  It is good to bring up all problems.

[itoledo]

After a few tries and a couple of days, finally found a solution.

- First I tried to setup Strava in the Fitbit app for Windows 10 Mobile, in the "My Apps" section. It said that setup was successful...

- Noticed after a couple of days that data wasn't being synced. Went to the Fitbit webpage and noticed that in the Apps page (https://www.fitbit.com/user/profile/apps) there wasn't anything related to Strava.

- Then i found https://strava.fitbit.com, press the big "Connect" button, fill your login credentials. After less than 30 minutes I found out that all my data from the last few days was uploaded to Strava!

Now I have a "Fitbit + Strava" app in my Fitbit Apps page, so if it doesn't work for you, check if you have that app enabled. Good luck!

[RichardAH1]

Afternoon,

I am currently having issues with connecting Strava to my fitbit. I went for a run this morning and when back, it states " no activity found"

Anyone experiencing the same issue? 

[GottaRunFast]

Had my ionic for a week, it works fine. If it's a "waste" of $299.95, then complain directly to fitbit. Generally, getting all of your problems solved (for me) just required to be right next to the Wi-Fi thingy, charging, and with a phone/headphones nearby. Try it.

[GottaRunFast]

Ensure GPS is connected before finishing. It'll say in the top left corner of the watch.

[SunsetRunner]

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@RichardAH1 wrote:

Afternoon,

I am currently having issues with connecting Strava to my fitbit. I went for a run this morning and when back, it states " no activity found"

Anyone experiencing the same issue? 

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For Strava to “accept” a run recorded on your Ionic it needs the GPS data. How did you track your run, by auto-detect or as a GPS enabled run activity?

[GottaRunFast]

Auto detect