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Issue with sharing

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‎02-05-2018 23:58 - edited ‎02-06-2018 07:22

‎02-05-2018 23:58 - edited ‎02-06-2018 07:22

Hi

 

I have the Fitbit Ionic and it logs my run fine but then when it comes to "sharing" the run, even via Strava and social media it is adding time to the run?!! Any ideas on what the issue is?! I've added screen shots. As you can see, the exact same run but it's added time on.   Any ideas??

IMG_20180204_155551_256.jpg

 

Screenshot_20180206-152051.png

 

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‎03-01-2018 16:44

‎03-01-2018 16:44

It's great to have you here @jasonw1. I appreciate the screenshot that you've shared. It's pretty weird the information you're getting isn't matching when you're about to share it. I've created a case on your behalf with Customer Support, please check your inbox. 

 

Hope this helps! 

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