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ionic not charging

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‎03-01-2018 14:58

‎03-01-2018 14:58

Hi. Need help.. Since I updated my ionic last week, my Ionic will not charge. It is now dead and I have no idea on what to do.

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‎03-01-2018 17:50

‎03-01-2018 17:50

First off have you tried a different USB Port?

 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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