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Issues with Ionic after firmware update

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‎06-18-2020 14:14 - last edited on ‎06-18-2020 19:52 by Fitbit Moderator

‎06-18-2020 14:14 - last edited on ‎06-18-2020 19:52 by Fitbit Moderator

I updated the software for my Ionic. BIG MISTAKE! I didn't know until it was too late that the update can cause issues. I know find out that many have had the same issue and now my Ionic won't count steps, monitor heart rate, etc. Fitbit offered me 25% off a new one, even though THEIR system update caused the problem. I have been a Fitbit customer for over 10 years until today. Hello Garmin!

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎06-18-2020 19:45

‎06-18-2020 19:45

Hi @lisahiggins24, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer

‎06-18-2020 22:05

In response to RicardoFitbit

‎06-18-2020 22:05

Hello. How do actually get a hold of someone at fitbit? The web chat option I chatted to only provided me with info I can read from troubleshooting threads. Is their an email option so I can upload screenshot for their review/improvement? 

Thanks, Ed

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0 Votes

‎06-19-2020 10:26

‎06-19-2020 10:26

Me too, Lisa

 I haven't been able to do anything with my Fitbit for a week. Just bought a Garmin. Will be delivered tomorrow. I'll keep my Ionic for now in case it ever gets resolved but I'm not holding my breath. Garmin is a good product. I'm excited. Good luck to you. 

Best Answer

‎06-19-2020 11:53 - edited ‎06-19-2020 11:54

In response to Greytdogs

‎06-19-2020 11:53 - edited ‎06-19-2020 11:54

Given what happened to the previous thread on this topic, your question will simply be ignored and then closed.

Best Answer