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‎06-19-2020 06:52 - last edited on ‎06-19-2020 17:24 by Fitbit Moderator

‎06-19-2020 06:52 - last edited on ‎06-19-2020 17:24 by Fitbit Moderator

😪My fitbit is dead.  Just dead.  It's my life line.  I mean....I don't even know how I slept last night, or what day it is!?!?!?  So yesterday afternoon I was outside (super hot and muggy) doing some gardening, lounging and telecommuting all-in-one.......I went inside and noticed this bright beaming red light coming from the sensors. I knew that was something Ive never seen in all my years of owning and religously wearing Fitbits.......jumped on forums, did a hard reset etc etc.  put on charger....66%.  I decided to take note of the battery ....within the hour I noticed 56%....then before the next hour was up - it was dead.  Will not charge, nada!  And looking at the sensors - they look all weird and jacked up inside.  This thing was so expensive!!!  What now?!

 

Moderator Edit: Clarified subject and format

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4 REPLIES 4

‎06-19-2020 07:10

‎06-19-2020 07:10

Did you try customer support?  How old is your device?

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‎06-19-2020 08:24

In response to Iain_K

‎06-19-2020 08:24

No, trying here first.  Im not sure 2 years?

Is there any way to tell, on the app, when you added a new fitbit to your account?

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‎06-19-2020 08:40 - edited ‎06-19-2020 08:41

In response to eeb2eek

‎06-19-2020 08:40 - edited ‎06-19-2020 08:41

Im not aware of one, however customer support can see that I think.

 

I would start the online chat with them and see if they can help. https://help.fitbit.com/?cu=1

 

In the US the company warranty is 12 months, but if you can gather the paperwork your credit card might well cover you if you are this side of 2 years and used a major card to make the purchase.  My bank didnt know anything about this when I asked, but the main us visa website had the necessary info.  Hope you dont need to, but keep it in mind.

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‎06-19-2020 08:45

In response to Iain_K

‎06-19-2020 08:45

OK  THank you so much!!!

😁

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