Just vertical lines on my ionic display.

[FLASH247]

My 15 month old  ionic's screen appears to have failed. Press left button- only very faint background illumination. Press top right- vibration and same. Press all three for reboot- screen illuminates but just displays vertical lines across whole of screen. I have been able to wear and accumulate steps,etc.. and sync device but there seems little point of I  can't read screen. Is this a terminal screen failure and is there any latitude for a warranty claim even a goodwill one. Any help would be appreciated.

[YojanaFitbit]

Nice to see that you're digging into the Forums @FLASH247, let me give you a warm welcome to our Community. 

Thanks a lot for trying those steps to help your Fitbit Ionic. I'd recommend wait until you get the information from our team, as I've requested a case on your behalf. You should soon receive an email from Customer Support. Please reply with the information that they need to check your warranty options.

I'll around in case that you need anything else! 

[FLASH247]

Hello,
Thanks for getting back to me. Further info for you. Since last week I have
been unable to view the screen or operate any of the screen functions. This
is despite carrying out forced shutdowns and restarts on several occasions.
I also tried again after battery went to 0% and recharged before attempting
process again. All that I can get out of the screen is a very dim
background light with no detail displayed. The unit is only 15 months old
and has been well looked after. I am obviously very disappointed in this
and would appreciate any help or assistance in reactivating or replacement
of this unit. It was purchased in UK. Please see the lmage below for
illustration.

Regards

Brian Hunt

[YojanaFitbit]

Hi @FLASH247 thanks for getting back and for sharing your feedback about your Fitbit experience. Sorry about all the unfortunate issues with your Fitbit Ionic. Please keep communication open with our support team, they will be glad to confirm your UK warranty options. 

I'll be around in case that you have any other question. 

[FLASH247]

Hi

Thank you for the message. I have sent details to the support team with
info regarding my country of residence and await their response.

Thank you

[YojanaFitbit]

Hey @FLASH247 thanks for sending those details to our team. They will be glad to keep assisting you, if  you need anything else keep me posted. 

I'll be around. 

[Muppet43]

All these bad comments about the Fitbit Ionic is putting me of buying one

[Muppet43]

All these bad comments about the Fitbit Ionic is putting me of buying one