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Latest Fitbit update

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‎12-10-2019 17:14

‎12-10-2019 17:14

I tried to update my Fitbit Ionic last night.  The update downloaded and started to install but froze before finishing.  Now it will not do anything.  I have tried to restart it numerous times. It just blinks with the Fitbit symbol. Also will not connect to Bluetooth now either.

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‎12-10-2019 17:42

‎12-10-2019 17:42

Hey @Jaltice , welcome to the forums! I'm sorry that you are having this problem with the firmware update...if the restarts aren't working you should try reaching out to customer service to see if they can help.

Let me know if there is anything else I can do!

?
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‎12-10-2019 18:48

In response to Cantryboy

‎12-10-2019 18:48

I did message them and the problem has been resolved.  Thank you!

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