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Latest update killed my Ionic

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‎09-13-2021 23:54

‎09-13-2021 23:54

Nothing works, no hartrate, stepcounting or sleeplog. Battery out after 15 hours (6 days before update) 😔😔😔

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3 REPLIES 3

‎09-14-2021 04:58 - last edited on ‎11-15-2024 13:20 by Fitbit Moderator

‎09-14-2021 04:58 - last edited on ‎11-15-2024 13:20 by Fitbit Moderator

@Groskur Welcome to the Fitbit Community.

Sorry to hear about this. I suggest you restart your Ionic by following these instructions. Also check these suggestions to improve the battery life.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-14-2021 13:07

In response to AlvaroFitbit

‎09-14-2021 13:07

Unfortunately this did not change anything.

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‎09-15-2021 10:56 - last edited on ‎11-15-2024 13:20 by Fitbit Moderator

In response to Groskur

‎09-15-2021 10:56 - last edited on ‎11-15-2024 13:20 by Fitbit Moderator

@Groskur thank you for trying my suggestions.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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