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Lines on my Ionic Screen

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‎04-23-2019 13:15

‎04-23-2019 13:15

I bought my Fitbit Ionic from a local Best Buy store in Sept 2018. About two days ago, I started noticing red, blue and green lines on the left side of the screen. I came to this forum to see if anyone else has had similar issues, so that I could amend the situation myself. 

 

I tried rebooting the Ionic by pressing and holding down the "back" and "bottom" buttons. I rebooted it maybe 3-4 times and each time the screen got worse. It turned from just a few lines on the side to the entire screen. I tried the "shutdown" method and went into Settings>About>Shutdown and now my screen is black and still has the lines on the side. 

I updated to the most recent iOS 12.2 thinking it was my phone which was causing the issue but now I'm completely lost. 

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4 REPLIES 4

‎04-23-2019 13:17

‎04-23-2019 13:17

I've also contacted customer support via twitter direct message and have included photos and video. I can't attach media here for some reason...

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‎04-23-2019 14:16

In response to goodgonza

‎04-23-2019 14:16

Lydia with CS was able to get me a replacement, somehow it got corrupted. Hoping it doesn't happen to the next one. Thanks Fitbit Help!

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‎04-24-2019 04:48

In response to goodgonza

‎04-24-2019 04:48

Hi Goodgonza,

I had a similar issue a month ago with my Ionic which was only 10 months old. Customer Support were great and could identify the corruption after a factory reset. My replacement is working fine. Good luck with yours. 😊

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‎04-24-2019 15:53

‎04-24-2019 15:53

I have same problem 

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