Loading music on Fitbit does not work properly

[humanica]

Hey,

my Fitbit Ionic broke and i got myself another one hoping the problems with music transfer are fixed.

The last time it took me 3 days of try and error to load my music, this time it doesn't seem to work at all.

When i connect Fitbit Ionic to my Pc and establish a connection, everything usually breaks within my very first action. So for example i click on playlist, it breaks. I click on transfer music, it breaks. I try to delete playlist, it breaks.

When it suddenly transfers, it transfers 10-20 songs and breaks. After a break i need 10 trials to reset the music and to try again since fitbit shows me "transfer successfull" which is obviously not the case (it doesn't even play those 10 songs). 

Since i don't want to do this for ages again, do you have any suggestions?

My Fitbit is 100% loaded and on the charger, i am running windows 10, everything is up to date and my wlan is rock stable. 

[MarreFitbit]

Hey there @humanica, it's nice to see you around the forums! First make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch. After you verify the network is compatible, plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router. Wi-Fi won’t work on your watch when the battery level is below approximately 25%.

To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. Follow the steps below to verify your devices are connected to the same network and then try again to download your playlists:

1. From the Fitbit app dashboard, tap or click the Account icon > your watch tile.
2. Tap or click Wi-Fi Settings.
3. Make sure your watch and computer are connected to the same network. To see which network your computer is on, click the Wi-Fi symbol on your screen. 
4. If your watch and computer are connected to different networks, manually connect your watch to the same network as your computer. Return to the Wi-Fi settings screen in the Fitbit app, tap the network name, and tap Connect.
5. Open the Music app on your watch and then tap Transfer Music to try again. Note that it may take up to a minute for your playlists to appear on your computer's screen. 

If you still have trouble downloading your playlists, complete the steps below:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Sync your Fitbit watch with your dashboard:
   1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
   2. Tap or click Sync Now and wait a few moments for your watch to sync.
3. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
4. Open the Music app on your watch and then tap Transfer Music. 
5. Remove all other Fitbit devices from your account and try again to download your playlists. For Windows 10, don't minimize the window until the transfer is complete.

Your watch only stays in transfer mode for a few minutes. If you took a few extra minutes to choose your playlists, restart the download if you don’t see “Use your computer to start transferring music” on your watch's screen. To do so, tap Transfer Music on your watch again and wait a few moments for the download to start. For best results, plug your watch into the charger before downloading music.

Give this a shot and let me know the outcome! 

[humanica]

I'm glad you took the time to reply, unfortunately this doesn't really help.

Like i mentioned the wifi connection is very strong, the watch is fully charged and still connected to the charger. 

I'm nur sure what compatible in term of wifi means, my router supports the wifi interface that is used by the watch. Without this compatibilty, the watch could not connect at all. 

I don't know exactly why everything breaks, since fitbit is open source and stuff, is there a way to get the error logs/to open up a bug report? 

[humanica]

Please let me know if there is any way to get the logs, even if i have to do console stuff. 

[MarreFitbit]

Thanks for getting back to me @humanica! In regards to the compatibility of your Wi-Fi, your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of terms. This is commonly found when connecting to Wi-Fi networks in hotels, airports, coffee shops, and other public places. 

Note that you can connect your watch to a personal hotspot which lets you share the cellular data of your phone or tablet when you don’t have access to a Wi-Fi network. Additional data charges from your mobile carrier may apply.

Moving forward to what you're experiencing, see the troubleshoot steps below:

• Frozen at "Determining Transfer Time" (check out @xTommyG's workaround here)
• Stuck on "Transfer in progress" (try restarting your Ionic and then reestablish Wi-Fi connection on Ionic)

Requirements:

• Windows 10 (PC) or Mac computer 
• Wi-Fi capable computer: Must be able to connect to the Internet via Wi-Fi (direct ethernet connections will not work)
• Fitbit Connect Software (Win10/Mac) must be installed
• Ionic battery life must be above 40% to transfer music (Keeping Ionic charging during this process is recommended)
• Create at least 1 playlist of songs or podcasts in iTunes or Windows Media Player to download to your watch. You can also create playlists in the Fitbit Music app using the drag-and-drop feature to add individual tracks. 
• To download music files, they must fall under one of the following audio file types: 
  • Windows 10
    • MP3 files
    • MP4 files with AAC audio
    • WMA files
  • Mac
    • MP3 files
    • AIFF
    • MP4 files with AAC audio

• If you use iTunes, make sure you approve the app to share playlists with your watch: Open iTunes on your computer > Edit > Preferences > Advanced > Share iTunes Library XML with other applications > OK.

 

• For best results, perform this process as close to your router as possible to reduce any interference 

Transfer Music Checklist:

1. Restart computer
2. Make sure your computer is connected to a strong Wi-Fi network (note: personal or work network that requires a password to connect is recommended - 2.4 GHz) 
3. Restart phone
4. Restart Ionic
5. In the Fitbit app go to Account/Media/Manage Wi-fi Networks and remove all saved networks
6. Connect back to your Wi-Fi network 
7. Plug-in your watch to charge
8. On your Ionic, tap Music app and then Transfer Music: 
9. Ionic will show this screen when connection is established: 
10. Open Fitbit Connect and click on Manage My Music 
11. When prompted, follow the on-screen instructions on your Mac/PC to choose the playlists you want to download to your watch. After you choose a playlist, the download starts automatically. Download/transfer times vary based on how large your playlist is (was able to download 1 hours worth of music in about 6-8 minutes).

Note: For faster download times, you might want to avoid large playlists. The more songs you transfer under one playlist the longer download times you will experience. Should you run into an issue please let us know where in the process you get stuck.

Keep me posted, I'll be around! 

[humanica]

Thanks for making that clear, yet i had no problems establishing network connection. Like i mentioned previously, i can get some music on the watch until it breaks. My computer has wired connection, wlan didn't drop once the last 3 years and transmits ~180 Mbit through my whole flat to Ipad/Samsung S5/Iphone/Laptop and more. 

The fact that you posted the tutorial again makes me belive you did not really read my post at all.

It feels like you are trying to push away responsibility, making it look like my setup is failing rather than trying to improve the product. I suggested getting the logs and creating a proper bug report or getting a hotfix. If you are not interested, i guess we might both save time and skip this conversation.