help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Local Music Loading Issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2017 17:00 - edited ‎10-17-2017 17:06

‎10-17-2017 17:00 - edited ‎10-17-2017 17:06

 I assume this is wifi related, but what a joke, this never works.

 

I bought the Watch Sunday. It has crashed 3 times (to the point of needing a reset. I was able to connect to add local music one time on Sunday (although it was a pain in the butt).

 

Monday came along and I couldn't connect. Finally it just crashed my phone so I tried to switch over to the developer build (30.3.2), no go. Support had me try using the FitBit Connect app instead. It worked once. Realized I had 3 songs that didn't transfer and it wouldn't connect again. Reset phone, reset apps, deletes pairing, still fails. The old app and the new app.

 

Running out of ideas... I am totally cool being a beta tester, I do it for most stuff I use, but an alpha tester is a joke.

 

The watch is sitting next to the router, as is the laptop. My router is dual band, watch is on 2.4.

Best Answer
0 Votes
1 REPLY 1

‎11-18-2017 04:52 - edited ‎07-17-2025 10:34

‎11-18-2017 04:52 - edited ‎07-17-2025 10:34

Thanks for stopping by @wickedathletes! Smiley Very Happy Are you still having issues when loading/syncing your music? If so, please check this post from @MattFitbit for troubleshooting steps. 

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer