Locked Fitbit Ionic

[gananggww]

my own Fitbit Ionic can't connect with app

and get this message in (bahasa): 

Perangkat terkunci
Perangkat ini telah dikunci dan tidak dapat disambungkan.
⁃lal ini dapat terjadi jika perangkat dilaporkan hilang atau
penggantian yang dilindungi garansi telah diberikan.

Jika Anda yakin hal ini tidak seharusnya terjadi, hubungi
Dukungan Pelanggan

in English : 

Device locked
This device has been locked and cannot be connected.

This may occur if the device was reported lost or a warranty replacement was provided.

If you believe this should not have happened, contact Customer Support

i never reported a lost becouse always in my hand and never claim warranty or anything. hel this problem 
regrads

Moderator Edit: Clarified subject.

[Odyssey13]

The Ionic was recalled March of 2022. Click to learn more.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @gananggww. I'm sorry to hear that your Fitbit Ionic is locked. I'll be happy to assist.

As @Odyssey13 mentioned, Fitbit Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.