My Ionic Refund Experience

[Napkinel]

The story goes like this. In December 2024 I asked for a refund because I didn’t like the watch anymore. The ExperInquire site decided I was in the U.S. and locked my request there, even though I’m actually in Romania. I kept going anyway. When I later linked my Fitbit account, the system spotted the watch and disabled it.

After that, ExperInquire told me they couldn’t refund me because of the country mismatch. I called, explained the site had stuck me in the U.S. by mistake, and they said, “Okay, start the refund again.” But by then my watch was already blocked. They sent me to Support.

For the last five months I’ve been repeating the same story to different support agents by email. They still refuse to turn the watch back on, saying it must have come from a pawn shop.

I asked them to show me the rule that says where the device was bought matters, and why I have to prove I’m the original buyer.

Just to be clear: the watch was working fine until they shut it off because I asked for a refund.

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Napkinel. I'm sorry to hear about your Fitbit Ionic refund experience and thank you for the detailes information.

I was able to review your case and it still under consultation. Our team will get in touch with you when they have more information. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.