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Locked Ionic won’t let me put in new code

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‎12-02-2018 22:06 - last edited on ‎12-05-2018 10:04 by Moderator Alum

‎12-02-2018 22:06 - last edited on ‎12-05-2018 10:04 by Moderator Alum

Ionic locked out after having a surf i can’t put in new pin 

 

Moderator edit: Updated subject for clarity.

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‎12-02-2018 22:25 - edited ‎12-02-2018 22:26

‎12-02-2018 22:25 - edited ‎12-02-2018 22:26

Are you in the device lock settings under the Ionic through the Fitbit app, or the web browser?

Do you get any error code?

I personally would first try disabling the lock function for the ionic, keeping it just for Fitbit pay. 

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‎12-05-2018 10:03

In response to Rich_Laue

‎12-05-2018 10:03

Hi @Neilhead welcome to the Forums. Thanks for the help @Rich_Laue.

 

Those are excellent recommendations, you will find more details here: How do I use the device lock on my Fitbit device? You can also restart your Ionic in case this is not responding. 

 

Let me know if you have questions. 

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