Need help with my Ionic HR

[laketrashman]

Rather than replace my second Ionic in less than a year, I am switching to a Samsung Galaxy.  My 1st Ionic died within 2 months and the 2nd didn't make it a year before it filled full of water while lap swimming.  The heart rate never worked right on either watch.

[SantiR]

@laketrashman Welcome to the Fitbit forums! Thanks for taking the time to report the situation you have experienced with your Ionic while swimming and regarding the heart rate functionality. Thanks for sharing those details.

I went ahead and created a case with customer support in your behalf in case you would like to check what option you have available before switching your watch. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[MarkDee56]

If the HR didn't work on your first one, why would you buy a second one? And my Ionic, which I have owned for a year, works great. GL with Samsung.

[SantiR]

@MarkDee56 I hope you're doing well! Thanks for your participation on this thread. Thanks for posting your input.

If HR didn't work on the first one and customer confirmed that; it is because it was a problem of an specific device. This means that another one, or a second one; the HR should work. 

I'm really glad to read that your Ionic is working properly. 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[laketrashman]

Give me some credit, I didn't buy a second one.  The first one died within a month or two and was replaced under warranty.  When the second one died within 10 months it was time to move on.

Glad yours works, but two units both having issues and what with Fitbit not making a change for Android users that they made for Apple, it's obvious I had the wrong watch.  I left Garmin because their customer service was sucky and am leaving Fitbit because the equipment is sucky.

[SantiR]

@laketrashman Thanks for your reply and for sharing your feedback regarding this situation. 

What about customer support? I created a case in your behalf with them. Did they offered any solutions to get you back on track once again?

Sorry to see you go.

Keep me posted! 

[laketrashman]

SantiFitbit - customer service has contacted me. We are still emailing,
but no solutions have been offered yet.
*-men-*

*Mark E Nelson*



*"Everyone has the potential to get cancer and to cure it."*

*P* Before printing this e-mail, think if it is necessary. Think Green.

[SantiR]

@laketrashman Thanks for your reply and for sharing the current experience you are having with customer support in order to resolve this. 

I'm glad you are still emailing with them. Be patient as the process could be long, but if you provide them with all the information they ask they should for sure get a resolution for you. I really hope a solution will be offered to you soon.

Please keep me updated on the outcome of this!