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Locked Ionic

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‎03-23-2021 16:29

‎03-23-2021 16:29

Hi my ionic locked due to password tried too many times - and i got an error message when trying to unlock from phone. I followed the advice one one of these posts to delete from app and reconnect - but the lock was still on the screen. So i have followed the reboot instructions which means it now displays a code ~3bb75c48. What do i try next?

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‎03-24-2021 12:41

‎03-24-2021 12:41

Welcome to the Fitbit Community, @ChrisIonic.

 

Thanks for the details shared in your post and for already trying to resolve the issue. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 


See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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