Locked out of Ionic

[Lozza17]

I'm so frustrated. 

I tried to set up fitbit pay on my new ionic - asked me to set a PIN. I used my 4 digit pin same as my phone unlock and seems this is a problem. 

My ionic has locked me out and says use phone to unlock. Re-entering the pin did not work (I did enter ot correctly) kept saying it could not connect to ionic. 

Tried some troubleshooting after reading articles here and no luck. Resetting ionic, reinstalling app, trying to reset pin etc. I ended up unpairing the ionic and removing it from my account, WHAT A HUGE MISTAKE. Now I can't add the ionic back to my account, when it sends a 4 digit confirmation code to your fitbit I can't see it because it is locked!! I have no way to unlock it because it doesn't exist in my account. HELP please! 

Moderator edit: Title for format

[Rich_Laue]

@Dkoon what is it that you did? 

[Dkoon]

Reset it to factory defaults

[Rich_Laue]

The best thing would have been to reset the pin. 

If it is still connected to your Fitbit account I would do this. 

If not you need to follow the directions in the solution. 

[cherylallum]

I have done the same thing on my versa but can’t rest to factory settings and have retried it about 100 times! Not sure what I’m doing wrong 

[Rich_Laue]

Hello @cherylallum is your Versa still connected to your fitbit account? 

If so then we simply need to change the pin

[RoshAus]

THANKS Nelly G - You are a genius 🙂 Much appreciated after weeks of frustration.  The factory reset worked

[theo_indo]

i manage refresh the ionic but appear another problem. it say i need to download fit bit app. 

what is happening now???

 

[Rich_Laue]

Is it tell end you to setup with the Fitbit app @theo_indo? or is it telling your to unlock with the Fitbit app? 

[RowenaAsh]

This happened to me as well, for different reasons. I was advised to do a factory restart after all other troubleshooting, restarting, etc failed. Now I have a pretty expensive paperweight that won't even power on. SOOO FRUSTRATED AND ANGRY!!!

[Dpk335]

@RoshAus,

before trying for factory reset, Your device is added in the Fitbit app or removed?