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Locked out of ionic

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‎05-17-2020 03:03

‎05-17-2020 03:03

My Fitbit account was recently hacked and the device lock on my ionic has been changed. The device was disconnected from my account on the app and to try to sync/connect the device to the app it asks for the digits shown on my screen which I can not see without the password. I have attempted the password many times and now it is telling me to unlock the device using my phone, however as the device is no longer connected to my phone, I am struggling to do this. 

Any ideas on how to reconnect my ionic to my account and change the password back? Many thanks.

 

 

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‎05-17-2020 05:34

‎05-17-2020 05:34

This might sound cliché, but you should probably contact customer service on that matter.

 

I guess you could also try a factory reset with the buttons, but I don’t know if that will wipe the passcode/allow you to reconnect your FitBit back to your account.

 

Hope this helps!

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