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Logo screen or black screen only two options

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‎02-03-2020 05:41

‎02-03-2020 05:41

I've  noticed my fit bit ionic starting to crash slowly over the past few day's.  Then it showed 0% charge so when I tried to charge it it did not charge. I managed to get a fitbit logo on screen when plugged in but that's all it does. When I try to rest it, it goes black and stays black until i plug it back in again and wait for logo to reappear.  Any suggestions? Thanks

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‎02-04-2020 09:47 - last edited on ‎10-08-2025 09:37 by Fitbit Moderator

‎02-04-2020 09:47 - last edited on ‎10-08-2025 09:37 by Fitbit Moderator

@Karimehome Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you through.

I'll be around if you have any additional questions. 

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